A quality product requires a quality manual

Initial requirements and selection criteria

With the release of its new Severa 3 product, Severa Corporation (nowadays Visma Severa) wanted to provide its clients with a manual in English. Severa was already well aware that technical documentation requires time, expertise and human resources. Faced with a challenging and intensive product development schedule, Severa decided to outsource the content production of its technical documentation.

When choosing a partner for this task, Severa’s main selection criteria were expertise, experience with similar solutions, a firm grasp of the English language, and the ability to complete the project within the demanding time frame. Severa accordingly compared several technical documentation businesses before eventually choosing Multidoc: a partner already familiar to Severa through a long-standing business relationship in translation.

The Multidoc solution

A quality product also requires a quality manual to support it. Multidoc therefore focuses first and foremost on usability of technical documentation, providing meticulously designed and logical manuals that are not only visually impressive and informative, but also highly cost-effective. Since Severa’s product was web-based, the documentation also needed to be available online just a few mouse clicks away. Multidoc applied its extensive expertise in technical communication and came up with a customised turnkey solution for Severa, relieving the company of any concerns about implementing the project in practice.

Implementation

Using Severa’s reference materials and product training, a Multidoc documentation professional designed, produced and tested the documentation for the product. The work itself was done using software specifically designed for the documentation needs of small and medium-sized enterprises. Multidoc also ensured that Severa was kept apprised of the project’s progress at all stages. Despite the challenging schedule, the documentation process went smoothly under professional guidance. After Severa’s technical review, the English manual was proofread by a Multidoc native-English language specialist and the finalised Severa 3 documentation was ready for release.

Outcome

Severa praised Multidoc’s expertise, flexible service and professional approach. The company was very pleased with the entire documentation process and its outcome. In just four months, Severa 3 was registered by 5,000 companies in 100 countries.

For further details please contact:
Jari Huttunen, Manager, Multidoc
Telephone: +358 45 655 0550
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Visma Severa Oy is the market leader in its field in Finland. The company specialises in professional service automation tools for SMEs. Severa is used by advertising agencies, technical services, architecs’ offices and business consultants. Severa facilitates the daily operations of professional businesses in many ways: combining project management, CRM, work time tracking and invoicing in a single, easy to use application.